Web Design & Development
Affordable, Professional, No-nonsense!

Tel: 0151 604 0495

Frequently Asked Questions

What is hosting?

All Websites are stored (hosted) on a special computer called a 'server' which has a permanent high speed connection to the Internet.

Can I register a domain name for life?

There are cases of people who have been 'cold called' and offered generic style domain names FOR LIFE in return for an inflated price. This is deceptive selling practice at best and an outright scam at worst.

To clarify: If you have registered a domain you will always get the opportunity to renew at the end of the registration period, so technically you can keep it for 'life', however a domain can NOT actually be registered for 'life'. Therefore it is not possible to make a single payment, of however much, and keep the domain forever.

Is VAT included in the price?

Yes, all prices quoted are inclusive of VAT.

What is search engine optimization?

Search engine optimization, or SEO, is the process of making sure a site is visible to search engines. There are two sides to the process; on-site optimization and off-site optimization. All sites created by TDL Web Developments include the necessary amount of SEO to get your site listed in Google and the other major search engines. For a complete solution we recommend our Search Engine Optimization and Marketing package.

Do I need to supply photographs in digital format?

If you have digital photographs then they will be easier to work with. However, We can scan printed photographs and other images and we can also source copyright free stock images for use on your site.

I've heard about Web usability but I don't really understand what it means. How can I be sure that my Website conforms?

Highly recommended for anybody planning to commission a new Website, or for those who are responsible for managing the content of an existing site is Don't Make Me Think! - A common sense approach to web usability by Steve Krug.

Will I be able to see how many visitors my Website is getting?

Yes, we can provide web tracking software which records detailed information including where you visitors are coming from and which pages of your site they looked at. We can also install Google Analytics to your website if you prefer.

Can I accept payments on my site?

Yes, you can have a fully featured eCommerce site with secure payment gateway or a simple Paypal payment button for a single product or service.

I would like to see how an eCommerce system works 'behind the scenes', do you have a demo?

Yes, please contact us to arrange a trial admin account and a visit to our online store demo.

I already have a Website but I'm not happy with it, can you re-design it?

Yes. If you already have a Web site but feel that it does not do credit to your business, then we can re-design and bring it up to date for considerably less than you might think.

Who owns the Website when it is finished?

You own both the domain name and the Website 100%.

The design company I used for my existing site outsourced everything to India. This meant it often took weeks for the smallest of changes to be made. Do you outsource your design work?

No, every site is developed in house. Occasionally it may be necessary to employ a specialist programmer but full control of the design and work schedule is maintained.

I have 90% plus storage levels and emails are bouncing back.

A standard mailbox holds 400MB of data and if it exceeds this then messages will bounce back. Either you can delete a lot of old emails to free up some space or you can upgrade to a 'premium' mailbox which holds 2GB of data.

Also, if sending or receiving large attachments I would always recommend using a third party cloud storage service such as Google Drive, Onedrive, or Dropbox and then simply emailing the link instead of the actual file - this will prevent a mailbox getting 'clogged up' with attachments.

What is the difference in the content management and the Ecommerce?

A Content Management System will allow you to log into a 'backend' admin system so that you can edit the text and images on a page or add and edit news or blog articles. An Ecommerce Website has a lot more facility for managing products, orders and customers and features a 'shopping cart' system so that customers can buy multiple products.